Myself: 3al 3afieh.
Technical Support: Allah y3afeek, ma3ak el mohandes absar meen el fa3ayleh men a7san ISP fel ordon, keef ba2dar asa3dak?
Myself: A’3albak fee 3indi moshkeleh bel upload, el mafrood tkoon 256kbps cause im on 1mbit but its less than 128kbps, wel packetloss kaman 3indi 3ali.
Technical Support: Aha, a’3albak eish el username? (Mnee7 menno eza sem3ak lal a5er aslan)
Myself: jordanfirst.
Technical Support: Ok 5alleek ma3i please.
* One minute later *
Technical Support: Ok ballah jarreb foot 3ala www.yahoo.com.
Myself (hopelessly): Ok, hayo da5al.
Technical Support: Sho el moshkeleh ezan?!!
Myself: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Technical Support: Ok ostaz yazeed, ana mish mbayen 3indi eshy, kol eshy tamam men 3enna, fa belzamak tsajel 3o6ol ma3 el ettisalat 3ala 1215.
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10 comments so far
LOL.
Allah yesa3dak ya yazeed. I feel that you are writing this post from a live experience. That customer service doesnt know that he is talking to a hacker
lol, la hacker wala eshy… we really need technical support guys who actually have technical knowledge.
Here is a tip, if you are on their black list (basically you have a really huge bandwidth usage) they’ll cap down your speed and keep BSing you, saying that it JTC fault, your system is full of viruses and stuff.
Good luck
Ru with Batelco?
I’m with TEDATA, however the post isn’t about them in particular, it’s about Jordanian ISPs in general. You’re right Firas, we’re big bandwidth consumers, about 60GB per month. I think, tedata is the only ISP in Jordan which claims to give unlimited bandwidth, though the other day this guy from their technical support asked me what I do online, telling me that they have doubts about our account, whether we’re an internet cafe or home users, and that they only limit internet cafe accounts. I told him that he has no right to ask about my online activities, but they could come over for a cup of coffee and make sure that we are no internet cafe instead of blindely limiting our account, even though it is ridiculous from their part to think of us as an internet cafe until proven other wise, cause we are paying 67$ a month and are not getting the internet for free…
that is so true, unbelievable!
the same exact wording!
wanna doookh!
switch to another one nasee7a!
YAzeed 60GB/month?
Okay mystery solved.
Myself: Mar7aba
Technical Support: Allah , ma3ak bla bla,keef ba2dar asa3dak?
Myself: fee 3andi moshkele bel upload, 2o my isp 7awalooni 3alekom.
Technical Support: ah sho el moshkeleh?
Myself: el internet upload batee2.
Technical Support: plz etfi 2el modem la modet 10 secs and eza dalet 2el moshkeleh 2erja3 bale3′na. shokran kteer 2ostaz.
Mohannad: may be your modem is working on diesel, so make it cool 1st & your upload rate limit will be rectified
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